Returns Policy

   RETURN & REFUND POLICY

Our products are custom made on demand and we offer a full replacement or refund for approved defective or damaged items. You do not need to return the item. To qualify for a solution, any issues with received products must be reported within 30 days of delivery. To facilitate a quicker resolution of your issue, we strongly recommend including photo and/or video evidence when contacting us. (See Below Table)

Email: Support@PBPPUB.com with your order number and clear photos of the issue. We will review and (if approved) offer a replacement or refund.

Approved refunds are issued to the original payment method within 5–10 business days after approval.

Upload up to 5 photos or videos of the product. Accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB)

                                          ISSUES/REQUIRED EVIDENCE

Issue: An issue with the quality of the print

Required Evidence: A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

Issue: An issue with the print placement (distance from collar, off-center, etc.)

Required Evidence: A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

Issue: Print in the wrong area

Required Evidence: A clear photo of the product you received, folded in a way that clearly displays both sides.

Issue: Wrong product 

Required Evidence: A photo of the product that was received, with the size tag clearly visible as well. 

Issue: An issue with the product (incorrect size, brand, quality)

Required Evidence: A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

Issue: A product sizing issue (manufacturer’s defect)

Required Evidence: A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing.

Issue: An issue with an electronic device (manufacturer’s defect)

Required Evidence: A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

Issue: Delivery-related product damage

Required Evidence: A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

Issue: Reprinted item has the same issue as the original item

Required Evidence: A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

For DTG (Direct To Garment), DTF (Direct To Film), EMB (Embroidery), and AOP (All Over Printing) products, there is a tolerance of 0.5" for print placement.